These terms apply to every order placed with First Buy Foods, a food business based in Wales, United Kingdom (“we”, “us”). By placing an order on this website, by WhatsApp, by phone or in person, you agree to them.
1. Orders
Orders can be placed through this website, on WhatsApp or by phone. Your order is confirmed once you receive our confirmation by email or WhatsApp. Everyday orders need at least 24 hours’ notice. Bulk, party and event orders need at least 3 days’ notice, and some items (such as parfait) are for bulk orders only, with a minimum quantity shown on the menu. We may decline an order if we are fully booked or cannot get the ingredients; if so, any payment is refunded in full.
2. Prices and payment
All prices are in pounds sterling (£). We are not VAT registered, so no VAT is added. Payment is due when you place your order, unless we agree otherwise with you. Card payments are handled securely by our payment provider and we never see or store your full card details. For bank transfer, please use your order number as the reference; we start preparing your order once the payment has arrived. Bulk and event orders may need a 50% deposit to secure the date, with the balance due 48 hours before the event.
3. Delivery and pickup
Delivery areas and fees are shown at checkout. Delivery times are estimates and may change because of traffic or weather; we will keep you updated on WhatsApp. Please make sure someone is available to receive the food. If nobody is available and we cannot reach you, we will try to arrange a second delivery, which may have an extra fee; food that cannot be delivered or is not collected within 2 hours of the agreed time cannot be refunded, as it is perishable. For pickup, please collect at your chosen time from the pickup address we confirm when you order.
4. Changes and cancellations
You can change or cancel an everyday order free of charge up to 24 hours before the delivery or pickup time. Bulk and event orders can be cancelled up to 7 days before the event for a full refund; after that the deposit is non-refundable because we buy ingredients in advance. Because our food is made to order and perishable, the 14-day cancellation period for online purchases does not apply.
5. Problems with your order and refunds
If something is wrong or missing, please contact us within 24 hours with your order number and photos. We will put it right by replacing the item, giving a credit or refunding the affected part of the order. Refunds go back to the original payment method within 5 to 10 working days. This does not affect your statutory rights.
6. Allergens and food safety
Please read our Allergen Information and tell us about any allergies before ordering. Our food is best eaten on the day. Keep it refrigerated, reheat until piping hot and do not reheat more than once.
7. Your information
We use your details only to prepare and deliver your order and to contact you about it. See our Privacy Policy.
8. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order. These terms are governed by the law of England and Wales.
9. Contact
WhatsApp +44 7917 550511 · Email firstbuyfood@gmail.com